IN-CART PROMO

IN-CART PROMO

AWARENESS

AWARENESS

Project Overview

The project goal was to create a way for customers to discover promos for items already in their cart. Without any visible cues that deals were available, customers missed out on savings, leading to lower promo sales. I led the design efforts to create the most effective way to highlight promotions in the cart.

Project Overview

The project goal was to create a way for customers to discover promos for items already in their cart. Without any visible cues that deals were available, customers missed out on savings, leading to lower promo sales. I led the design efforts to create the most effective way to highlight promotions in the cart.

Key Findings

Key Findings

Visual Cues Drive Engagement

Visual Cues Drive Engagement

80% of users preferred visual elements like progress bars, which made offers motivating.

80% of users preferred visual elements like progress bars, which made offers motivating.

Value Justifies Space

Value Justifies Space

Users didn’t mind cart space being used by promotions if the offer provided savings.

Users didn’t mind cart space being used by promotions if the offer provided savings.

Hyperlinks Get Lost

Hyperlinks Get Lost

Hyperlinks were often overlooked in cart due to visual clutter and other clickable elements.

Hyperlinks were often overlooked in cart due to visual clutter and other clickable elements.

Analyzing Competitor Promo Displays

Analyzing Competitor Promo Displays

Companies show promos in the cart in different ways, like badges, links, and progress trackers.

Companies show promos in the cart in different ways, like badges, links, and progress trackers.

📎 Target uses dynamic text near the price as a link to a promo drawer

🏷️ Ulta highlights promos with consistent badging across their experience

🎯 Door Dash uses a progress bar to show how close users are to reaching a target goal

3 Iterations: Choices & Trade-Offs

3 Iterations: Choices & Trade-Offs

I iterated through three solutions: a badge, a hyperlink, and a progress bar. Each came with its own pros and cons.

I iterated through three solutions: a badge, a hyperlink, and a progress bar. Each came with its own pros and cons.

The Badge

Can be used across the entire end-to-end Home Depot Experience

Visually heavier than a hyperlink

Not clickable, requiring a separate link to access offer details

Not all promotions can fit, sometimes requiring truncation

The Hyperlink

Clickable as a standalone element

Promotion text can span two or more lines without needing to be truncated

Consistent with existing green success messaging

Not visually prominent

The Progress Bar

Introduces gamification via visual progress indicators

Communicates key promotional details at a glance

Takes up a lot of visual space, potentially annoying for large cart orders

Requires a range of visual treatments to accommodate different promo types

Progress Bar Wins A/B Test by 4:1 Margin

A moderated A/B test compared the progress bar to the green hyperlink. 16 of 20 participants preferred the progress bar for its clarity, visibility, and motivational impact.

Progress Bar Wins A/B Test by 4:1 Margin

A moderated A/B test compared the progress bar to the green hyperlink. 16 of 20 participants preferred the progress bar for its clarity, visibility, and motivational impact.

80% Loved It. Here’s What They Said…

80% Loved It. Here’s What They Said…

The progress bar almost incentivizes and makes you want to purchase more. Especially for someone like me who likes to save money.
I prefer the progress bar because it’s noticeable and visually connects more. It really lays it out. If I only needed one more item for a discount, I'd probably get it.
Sites don’t always do this, but if I knew how close I was to a discount, I’d maybe buy 5 more things of screws. Having it this way makes me more prone to buy in bulk.

Live Testing Will Tell the Full Story

Live Testing Will Tell the Full Story

This project was put on hold due to shifting priorities and budget changes. The next step is to test it live: half of the eligible products will show promos in the cart, the other half won’t. We want to see if cart-level promos still drive impact, or if most customers already find deals before they get there.

This project was put on hold due to shifting priorities and budget changes. The next step is to test it live: half of the eligible products will show promos in the cart, the other half won’t. We want to see if cart-level promos still drive impact, or if most customers already find deals before they get there.

Like What You Read?

Like What You Read?

Got questions, want the nitty-gritty, or just think we'd work well together? Let's Chat.

Got questions, want the nitty-gritty, or just think we'd work well together? Let's Chat.

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