hi
INTUITIVE DESIGNS
PROVEN METRICS
Senior Product Designer currently crafting The Home Depot’s returns experience for millions of customers, ranked in the top 1% for UX performance by Baymard Institute.
Senior Product Designer currently crafting The Home Depot’s returns experience for millions of customers, ranked in the top 1% for UX performance by Baymard Institute.
REVAMPING RETURNS
Streamlined the returns experience to spark a 28% jump in customer satisfaction, improving long-term brand loyalty.
IN-CART PROMO AWARENESS
Created an in-cart promotional experience with gamified elements, driving an 80% customer preference.
HEY Y'ALL,
I'M CHRISTIAN LAING…
A senior product designer at The Home Depot, where I’ve made returns easier for millions of customers.
My work has not only boosted internal scores but also helped earn a top 1% ranking in ecommerce returns UX, as recognized by the Baymard Institute.
Outside of work, I'm active in the Austin and Orlando UX meetups where I occasionally present my ideas.
Fun fact: I spent time living in South America before spending five years in Spain and South Korea, where I competed in Korea’s top chess league.
HEY Y'ALL,
I'M CHRISTIAN LAING…
A senior product designer at The Home Depot, where I’ve made returns easier for millions of customers.
My work has not only boosted internal scores but also helped earn a top 1% ranking in ecommerce returns UX, as recognized by the Baymard Institute.
Outside of work, I'm active in the Austin and Orlando UX meetups where I occasionally present my ideas.
Fun fact: I spent time living in South America before spending five years in Spain and South Korea, where I competed in Korea’s top chess league.
LET'S CHAT
Design collabs or speaking invites? Let’s connect and make something happen.
Design collabs or speaking invites? Let’s connect and make something happen.